Privacy Policy

Established: October 6, 2026

FRILL INC. ("we") handles personal information in our business in accordance with the Act on the Protection of Personal Information of Japan (the "APPI") and other applicable laws, as follows. This English version is a translation; the Japanese version prevails.

How personal information is handled in each of our services is set out in that service's own privacy policy.
Frill: app.frill.tokyo/privacy
Hinata: hinata-chat.com/legal/privacy.html
This page covers everything else (this website, inquiries, communication with business partners, etc.).

1. Business operator

Name: FRILL INC.
Address: 2-19-15, SHIBUYA MIYAMASUZAKA BLDG. 609, SHIBUYA-KU 150-0002 JAPAN
Representative: Yuji Nakamoto, Representative Director

2. Information we collect

Information you provide when contacting us (name, company name, email address, phone number, content of your inquiry, etc.)
Information received in communication with business partners and prospective partners (name, affiliation, contact details, content of communication, etc.)
Information recorded when you browse this website (IP address, browser type, date, time and pages viewed, etc.)

3. Purposes of use

To respond to and contact you about inquiries
To conclude and perform contracts with business partners, communicate with them, and make payments
To operate this website safely and prevent unauthorized access
To comply with laws and regulations

We will obtain your consent in advance before using personal information beyond these purposes.

4. Provision to third parties

We do not provide personal information to third parties without your consent, except:

Where required by law
Where necessary to protect a person's life, body or property and it is difficult to obtain your consent
Where especially necessary for public health or the sound upbringing of children and it is difficult to obtain your consent
Where necessary to cooperate with national or local government bodies performing duties prescribed by law, and obtaining consent may impede those duties
Where a business is succeeded due to a merger, business transfer, etc.

Entrusting information to the service providers in the next section does not constitute provision to third parties.

5. Use of external services (entrustment) and transfer abroad

To the extent necessary to achieve the purposes of use, we entrust the handling of personal information to the following external service, and supervise it to ensure appropriate handling.

Google LLC (United States): Email (receiving and replying to inquiries) and delivery of this website (Firebase Hosting)

For the personal information protection system of the United States, please see the information published by the Personal Information Protection Commission of Japan. The service provider maintains a system that meets the standards prescribed by the APPI.

6. Information sent externally from this website

Under the external transmission rules of the Telecommunications Business Act of Japan, we disclose the information sent from your browser to external parties when you open this website.

Recipient: Google LLC (Google Fonts): Information sent: IP address, browser type, URL of the page being viewed, etc.
Purpose: to display the fonts used on this website

This website does not use cookies to record browsing or measure advertising.

7. Retention

We retain personal information for as long as necessary for the purposes of use or as required by law, and promptly delete it when no longer needed.

8. Security measures

Organizational: We appoint a person responsible for personal information and set rules for its handling.
Human: We inform those who handle personal information of their duty of confidentiality and the handling rules.
Physical: Personal information is stored in data centers of our service provider with controlled access.
Technical: We encrypt communications and limit who can access personal information and with what permissions.

9. Requests for disclosure, correction, suspension of use, etc.

If you request notification of the purposes of use, disclosure, correction, addition, deletion, suspension of use, erasure, suspension of provision to third parties, or disclosure of records of provision to third parties regarding retained personal data, we will respond without delay in accordance with the law.

Please send your request by email to the contact below, with details of the request and information to verify your identity (such as the email address you used to contact us). We may ask for additional information to verify your identity. We do not charge a fee. If we cannot respond due to legal reasons, we will tell you why.

10. Complaints and inquiries

Please send complaints and inquiries about the handling of personal information to:

FRILL INC.　support@frill.tokyo

11. Changes

If we change this policy, we will announce the changes and their effective date on this page.